Help Desks play key strategic, as well as problem-solving, role Ask people to define “Help Desk,” and most will discuss the tactical role of resolving acute problems. But there’s a much more strategic role that a Help Desk can fulfill: Identifying issues within individual companies or with particular products and services that may merit major …
Help Desks play key strategic, as well as problem-solving, role Read More »
Cybercrime costs U.S. businesses more than $300 BILLION every single year, and the threat is growing every single day. This makes business network security and computer network security more important than ever. Do you know precisely what to do to stay ahead of the criminals? Do you wonder who you can trust to help you …
Expect the Best, Prepare for the Worst – Protect your Data As technology dominates more of our business processes, an increasing amount of our valuable data is stored digitally. And, as more of our data exists in the realm of ones and zeroes, it is increasingly critical to have reliable systems in place to ensure …
Reset your network password? Update your devices. Password security is of the utmost importance to your organization’s network and data security. To keep passwords secure, upon logging in, we are regularly notified that our company’s security policy requires that we create a new password. After performing this reset, users frequently forget to update the new …
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Record that Error Message We receive frequent contact at the Help Desk with messages indicating that there has been an error event on an end-user’s PC. These messages often read similarly to this: “I can’t open Acrobat. It says there was an error.” While this is certainly enough information to open an inquiry into the …
IT Infrastructure Security is Constantly Changing. Security is like insurance. You may not want to think much about it, but if you actually need it, you are very glad you have been paying the monthly premium. When you experience a security breach, or are the victim of any type of cybercrime, things can go very …
How Do You Know You’re Safe? IT Infrastructure Security is Constantly Changing. Read More »
3-2-1 Backup Rule Hard drives will fail and, if you don’t make appropriate preparations, data can be lost. Implementing a proper backup system allows recovery of data in the event of a hardware failure. A good rule of thought for backups is the 3-2-1 backup rule. So what exactly is the 3-2-1 backup rule? Keep …
Microsoft Windows Problem Steps Recorder How to Use Microsoft Steps Recorder: Search for “Steps” in the Start Menu Select “Record Steps to Reproduce a Problem” Launch Application Click “Start Record” Record Process When finished click “Stop Record” Have you ever tried to describe a Microsoft Windows-based task to a colleague or friend, such as how …
Many small businesses aren’t prepared for cyber attacks From 9 News – “The majority of small businesses are not prepared to combat cyber thieves, according to a new survey conducted by Nationwide insurance. In fact, eight out of 10 small businesses do not have a secure plan in place, which makes them vulnerable to cyber …
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