Denver IT Support Case Study

Park Meadows Cosmetic Surgery Case Study

A growing surgical practice in the Denver area has found stability, security, and transparency with Mission Critical Systems Denver IT Support. The MCS approach gives the practice peace of mind– knowing their systems will work day in and day out, and that they get the most from their technology investments. The practice can now focus on their patients, not their computing infrastructure.

Background:

Park Meadows Cosmetic Surgery is a growing medical practice and surgery center. They provide a wide variety of outpatient procedures for patients in Colorado.

Before working with Mission Critical Systems, the practice was supported by an independent IT professional. They suffered through several interruptions of service, security breaches, and delays before deciding to look for another vendor.

“If I had an issue I’d call and leave a voice mail, and not hear back for 2 days,” Abbey Laborda, the Administrative Assistant with Park Meadows said. “Sometimes there were issues that hadn’t been resolved. It was very frustrating.”

In one example, a hacker used their server to distribute foreign language videos. “We only discovered the problem because our phone company noticed unusually high usage of our T1.” Charlene Sherwood, the Administrator at Park Meadows said.

The Decision:

Charlene eventually contacted Mission Critical Systems for help. “I read Gene’s (MCS president) article in the Denver Business Journal, so I reached out to find out what MCS could offer.” MCS conducted an analysis of the IT systems, finding serious threats with the server, anti-virus software, and data backup.

The Solution:

MCS offers a complete outsourced IT solution, recognizing the different skill sets needed for solid Denver IT support and standardizing processes for delivering consistent quality and a stable environment.

1. Every client has access to CIO level support with a Director of IT Services;
2. Network Engineers perform on-site maintenance in regularly scheduled service calls;
3. A dedicated Help Desk Engineer resolves 78% of issues immediately;
4. Managed Services monitors the servers for impending trouble and can remotely correct downed equipment and perform preventative maintenance;
5. Professional Trainers ensure that users are getting the most from their software;

“It makes sense that the same person who updates the server can’t provide CIO advice,” Charlene said, “I like the process they use. It’s a whole company that acts like a whole company, not a one man show.” MCS replaced the server, stabilized the network, and documented everything. Park Meadows Cosmetic Surgery remains a satisfied client with Mission Critical Systems.